Policies & Shipping

SHIPPING: We ship everything by Canada Post Expedited Parcel or regular letter-mail, and packages over $50 will all have a tracking number and insurance. Please request Expresspost or Priority shipping if you need your item quickly. The cost will vary from just $2 to $8 for Expresspost to about $15 to $25 for Priority. Generally speaking, Canada Post will get your parcel to you within 3 to 7 business days to just about anywhere in Canada, unless it's November and December - expect it to take and extra few days during those holiday months. Also, exclude holidays and weekends when calculating shipping time since Canada Post doesn't work during those days. Shipments to the US typically take 1 to 3 weeks depending on your location. Contact us if you want a faster than regular shipping method.

INTERNATIONAL BUYERS: It's tough to gauge delivery times to countries outside of Canada and the US, although 2 to 4 weeks seems to be about average. We know you're excited to receive your products but please be patient. Busy holiday months such as November and December make shipping even slower, so we try our best to complete all international holiday orders by the end of October.

REFUNDS AND EXCHANGES: Of course we hope that everyone is very happy with their jewellery purchase. In the event that you're not, whether it's because it was damaged during shipping, or it's not what you hoped for, we'll figure out a way to replace it or refund you for your purchase. In most cases you will have to send the item back with its original tag for a refund within 10 days after receiving the item. If it was our error, we’ll cover the shipping.

We do our absolute best to represent each product in as much detail as possible, including measurements and realistic colour so that your purchase looks just the way you hoped it would. Please note that depending on which computer or phone screen you're browsing our store with, the colours may look different from what we intended. If ever you don't get what you wanted, let us know and we'll figure out a way to make it right!

CUSTOM JEWELLERY: If you find a piece of jewellery in our Etsy store and you want a matching piece to go with it (maybe a bracelet or earrings to go with a necklace you found) please send us a note and request it. We're always happy to make you exactly what you want since we know how much joy beautiful jewellery brings to those who wear it.